Privacy Policy

1. Introduction

This Privacy Policy applies to the services offered by **Lost Car Keys NW** ("we," "us," or "our") and details how we collect, use, and protect your personal data when you use our website or engage our mobile auto locksmith services in Cheshire, Greater Manchester, Merseyside, Derbyshire, and Staffordshire.

We are committed to respecting and protecting your privacy and complying with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Data We Collect

We collect personal data necessary to provide efficient and secure mobile auto locksmith services, including:

• **Contact Data:** Your name, telephone number, and email address, typically collected via phone call or the online contact form.
• **Service Data:** Your location (roadside, home, or workplace address) required for the mobile service delivery.
• **Vehicle Data:** Vehicle make, model, registration number (VRN), and vehicle identification number (VIN) necessary for legally verifying ownership and accurately cutting and programming keys.
• **Transaction Data:** Details of services purchased and payment details (though payment processing is handled securely by third parties).
• **Technical Data:** Internet Protocol (IP) address, browser type, and time zone settings, collected via website analytics tools.

3. How We Use Your Data (Purpose and Legal Basis)

We use your personal data for the following primary purposes:

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your data only with trusted partners and third parties where necessary to fulfil our contractual obligations to you:

• **Payment Processors:** For securely handling payment transactions.
• **IT Service Providers:** For website hosting, maintenance, and secure storage of contact records.
• **Legal Authorities:** When we are legally required to do so to comply with law enforcement or legal processes.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, contact and vehicle service records are retained for a period of **six years** after the service date to meet insurance and legal obligations.

6. Your Legal Rights (GDPR)

Under UK data protection laws, you have rights including:

• **The right to access** (to request copies of your personal data).
• **The right to rectification** (to request correction of inaccurate data).
• **The right to erasure** (to request deletion of your personal data).
• **The right to restrict processing** (to request limits on how your data is used).
• **The right to object to processing** (to stop us from using your data in certain ways).

To exercise any of these rights, please contact us using the details provided below.

7. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

**Data Controller:** Fergal (Owner, Lost Car Keys NW)
**Email:** info@lostcarkeysnw.co.uk
**Phone:** 07548 963275
**Address:** Mobile Service Unit, North West England (NW)

*Policy last updated: November 2025*